Refund Policy

Credit packs

• Unused packs: if you have not spent any credits from a pack, you can ask for a full refund within 7 days of purchase.
• Used credits: credits that have already been spent on generations are not refundable, because the cost of running the AI models has already been incurred.
• Failed generations: if a generation fails, its credits are returned to your balance automatically. You do not need to ask.
• Duplicate or mistaken charges: if you were charged twice or charged without receiving credits, contact us and we will refund the charge in full.

How to request a refund

Email contact@allinmedia.ai from the address linked to your account, or include your username, with the order date and amount. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method (card, Alipay or WeChat Pay) through Stripe. The credits from the refunded pack are removed from your balance. Depending on your bank or wallet, the money usually arrives within 5–10 business days.

Cancellation

Credit packs are one-time purchases, not subscriptions. There is nothing to cancel and no recurring charge.

Disputes

Please contact us before opening a dispute with your bank or wallet provider — we can usually resolve the issue faster.